User Rights & Privacy

Account & Personal Data Deletion Request

In accordance with Google Play Store, Apple App Store, and NDPR data protection regulations, M6 provides a transparent and straightforward mechanism for residents and estate users to request the permanent deletion of their account and associated personal data.

Deletion Policy & Process

1. What Data Will Be Deleted

  • Resident mobile app profile and credentials (email, hashed password, biometric tokens).
  • Device push notification tokens (FCM/APNS) and active login sessions.
  • Temporary visitor QR pass drafts and personal notification preferences.

2. What Data Must Be Retained (Statutory Requirement)

Under Nigerian financial, commercial, and property management regulations:

  • Historical prepaid electricity token vending logs and meter records are retained for energy audit integrity.
  • Double-entry General Ledger transaction receipts, service charge invoices, and bank settlement audit logs must be maintained for legal statutory retention periods (minimum 6 years).

⏱️ Processing SLA & Verification

All requests are logged directly in the Central SuperAdmin Desk and processed within 48 to 72 hours following identity verification with the designated estate facility office.

Need Direct Assistance?

You may also reach our compliance officers directly at support@m6apps.com.ng or WhatsApp +234 915 479 3666.

Submit Deletion Request

Please complete the verified details below to initiate deletion.

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