Estate & Facility Manager Guide

Log into your estate management desk at https://your-estate.m6application.com/app. The M6 App workspace opens your Real Estate Manager center. Tenant administrators also get a Tenant Portal for billing history, accounting setup, and platform wallet funding. You do not need to memorize menus — press Ctrl + K (or Cmd + K on Mac) from anywhere in the desk to search and open any page instantly:

Your estate configuration defines how your community is structured, what electricity rate is billed, and how resident payments are routed.

Every physical apartment, duplex, or commercial unit is registered as a Property.

How to Link a Resident in 3 Quick Clicks:

1. 1
   Open the Property Document

   Navigate to Property (or press Ctrl+K > Property) and open the resident's house (e.g. UNIT-B04).
2. 2
   Select Resident in the Dropdown

   In the Resident field, select the resident's registered name or email from the list.
3. 3
   Click Save

   The moment you click Save, the resident's mobile app and web dashboard unlock automatically with full access to power vending, wallet top-ups, and visitor passes.

Approving Self-Service Signups:

When a resident registers online at /signup, their record appears under Resident with status Pending. Open their profile, verify their phone and allocated unit, then click Approve. M6 records who approved the signup and when, activates the resident's login, and emails their welcome details. To refuse a signup, click Reject. Statuses are Pending → Active (approved), Suspended, or Rejected.

M6 simplifies property leasing by tracking property owners, tenancy agreements, rent collection schedules, and automated landlord disbursements.

Bill residents for monthly estate levies, security charges, waste disposal, and ad-hoc maintenance without manual paperwork.

Billing documents can be protected by a maker-checker approval chain: the person who creates a bill cannot approve it, and (optionally) a second person must approve it. Approval is what executes the bill — invoices are dispatched, wallets are debited, and residents are notified only when the final approval lands.

The Service Lockout feature is an automated compliance mechanism. It enforces timely payment of estate service levies without gate confrontations. There is no grace period: lockout applies the moment a bill is due and unpaid, and lifts the moment payment lands.

What Managers Can Do for a Locked Property:

There is no manual lockout override — the lockout clears only when the debt is settled. While a unit is locked, the office can still serve the resident through Emergency Power Vending (see section 11): the office records the payment itself and vends power on the spot, even for a locked property.

To eliminate financial disputes, M6 maintains 3 separate sub-wallets for each property. This ensures electricity money cannot accidentally pay waste charges, and maintenance funds are never locked inside utility meters.

M6 charges estates three platform fees, settled through the estate's Platform Wallet (the corporate wallet held with M6):

Residents buy power online through the app, under rules set on your Estate document. Review them under the estate's power settings so you can explain charges to residents:

Office (Emergency) Vending

When a resident visits the estate office to purchase electricity with cash, POS, or bank transfer — even for a locked property — use the Emergency Power Vending desk. Office vending bypasses the rules above, so record each payment carefully:

1. 1
   Open Emergency Power Vending

   Press Ctrl + K and type "Emergency Power Vending". Available to System Manager, Tenant Admin, Facility Manager, Estate Manager, and M6 Manager.
2. 2
   Select Property & Enter Amount

   Pick the unit (e.g. FLAT-3B). The resident name and meter number load automatically. Enter the amount the resident is paying.
3. 3
   Record the Payment

   Enter the payment reference (bank transfer ref, POS receipt number, or your cash receipt number) — the office collects and settles this money offline. Optionally check Debit resident energy wallet to take the amount from their wallet instead.
4. 4
   Vend & Deliver the Token

   Click Vend Power. The 20-digit token is generated through the estate's vending provider and delivered to the resident by SMS and email. If the provider is unreachable, M6 falls back to a locally generated emergency token so the resident still gets power — reconcile with the provider afterwards.

Estate security personnel use the lightweight, touch-screen Security Gate Terminal on smartphones or guardhouse tablets.

Provisioning Security Guards:

Before guards can use the terminal, add each officer under Security Guard: name, guard ID, the guard's user login, assigned estate, gate station (e.g. Main Gate — Inbound), and status Active. The terminal only works for guards registered this way.

Generate real-time financial statements for executive committee (EXCO) meetings and audits:

Also available when you need them: Amenity Bookings, Gate Pass, Landlord Directory, Maintenance, Tenancy, Election Results, and Poll Results reports.