🏛️ 2. Estate & Zone Setup
Estate Masters
Your estate configuration defines how your community is structured, what electricity rate is billed, and how resident payments are routed.
Estate Master
Go to M6 App Workspace > Estate Masters > Estate. Set your Estate Name, Estate Code (e.g.
LEKKI-01), and default electricity tariff (e.g. ₦150.00 / kWh).
Courts, Streets & Zones
Organize your estate into physical sections (e.g. Phase 1, Block A, Palm Street, Diamond Court). This enables batch billing by zone and fast property filtering.
Payment Settlement Routing
Configure your estate bank accounts for resident online payments. Funds paid by residents settle directly into your designated estate bank account.
🏠 3. Property Units & Smart Electricity Meters
Units & Utilities
Every physical apartment, duplex, or commercial unit is registered as a Property.
1
Create Property Unit
Open M6 App Workspace > Property. Click Add Property. Enter Property ID (e.g.
FLAT-3B or HOUSE-12), Court/Street, and Unit Type.2
Attach STS Smart Electricity Meter
Enter the resident's physical meter number (e.g.
0419-8274-192). This ensures power tokens purchased by the resident generate exclusively for their meter.3
Set Occupancy Status
Mark unit as Occupied by Resident, Occupied by Owner, or Vacant. Vacant properties are excluded from routine resident service debits.
👤 4. Resident Approval & Property Linkup
Critical Step
The Number #1 Manager Task: Linking Residents to Properties
When residents register on the web or mobile app, they are placed in security verification. If a resident logs in before you link their house, they will see the message: "No Property Linked. Contact Estate Office." Linking takes only 10 seconds!
How to Link a Resident in 3 Quick Clicks:
-
1Open the Property DocumentNavigate to M6 App Workspace > Property (or press Ctrl+K > Property) and open the resident's house (e.g.
UNIT-B04). -
2Select Resident in the DropdownIn the Resident field, select the resident's registered name or email from the list. Set their role (Tenant, Homeowner, or Occupant).
-
3Click SaveThe moment you click Save, the resident's mobile app and web dashboard unlock automatically with full access to power vending, wallet top-ups, and visitor passes.
Approving Self-Service Signups:
When a resident registers online at /signup, their record appears under M6 App Workspace > Resident with status Pending Review. Open their profile, verify their phone and allocated unit, check Approved, and save.
🤝 5. Landlords & Rental Tenancy Management
Leasing Module
M6 simplifies property leasing by tracking property owners, tenancy agreements, rent collection schedules, and automated landlord disbursements.
1. Landlord Directory
Go to M6 App > Rental Management > Landlord. Register property owners, emergency phone numbers, and bank account details for remittances.
2. Tenancy Contracts
Create a Tenancy Contract linking a Landlord, Tenant, and Property. Specify annual rent (e.g. ₦3,500,000), payment cycle (Annual/Quarterly), and lease start/end dates.
3. Automated Invoicing & Receipts
When rent falls due, M6 generates the official rent invoice and sends an email reminder to the tenant. Once cleared, an official tax receipt is generated automatically.
🧾 6. Property Billing, Invoicing & Auto-Debits
Estate Levies
Bill residents for monthly estate levies, security charges, waste disposal, and ad-hoc maintenance without manual paperwork.
| Billing Method | When to Use It | How to Execute in M6 |
|---|---|---|
| Estate Bill Profile | Standard recurring monthly charges (e.g. Security Levy ₦20,000/mo). | Set up once in Billing > Estate Bill Profile. The system generates bills automatically every month. |
| Batch Court Billing | Generate monthly bills for all 100+ properties in a specific court or the entire estate at once. | Open Billing > Generate Batch Bills, select Estate and Month, click Create & Dispatch Invoices. |
| Single Property Bill | One-off charges (e.g. clubhouse event fee, plumbing repair, construction levy). | Go to Billing > Single Property Bill, pick Property Unit, enter itemized breakdown and amount, then submit. |
How Automated Wallet Auto-Debits Work
Residents who pre-fund their Service Wallet do not need to make manual transfers. On the bill due date, M6 automatically debits the exact amount from their Service Wallet balance and sends an instant zero-balance receipt.
🚫 7. The Service Lockout Engine (How It Works)
Core Compliance Feature
The Service Lockout feature is an automated compliance mechanism. It gently enforces timely payment of estate service levies without embarrassing arguments or physical gate confrontations.
Bill Issued with Grace Period
When a service levy is generated (e.g. due on the 1st of the month), the resident receives an email notification with a 7-day grace window to settle.
What Gets Restricted
If unpaid after the grace period, M6 automatically applies a Service Lockout on that property:
• Power Vending Blocked: Resident cannot purchase electricity.
• Visitor Gate Passes Blocked: Resident cannot create guest QR passes.
• Power Vending Blocked: Resident cannot purchase electricity.
• Visitor Gate Passes Blocked: Resident cannot create guest QR passes.
Immediate Restoration
The exact second the resident settles the bill (via debit card online, wallet top-up, or office cash receipt), M6 instantly lifts the lockout with zero manual manager effort!
Manager Emergency Grace Waiver:
If a resident has an emergency or medical situation and requests a brief extension, an authorized Facility Manager can open the Property document and check Temporary Lockout Exemption (48 Hours). This temporarily unblocks utility access while awaiting payment.
🧪 Interactive Service Lockout Test Tool
Live Simulator
Test how the M6 compliance engine evaluates overdue days, applies service lockouts, and immediately restores privileges upon settlement:
LIVE PROPERTY COMPLIANCE STATE
🚫 SERVICE LOCKOUT ACTIVE
Electricity Vending: Blocked ❌
Visitor Gate Passes: Blocked ❌
Resident App Screen: "Overdue Service Levy (₦35,000.00). Settle bill to restore services."
Visitor Gate Passes: Blocked ❌
Resident App Screen: "Overdue Service Levy (₦35,000.00). Settle bill to restore services."
💳 8. The 3-Tier Property Wallet System
Wallet Architecture
To eliminate financial disputes, M6 maintains 3 separate sub-wallets for each property. This ensures electricity money cannot accidentally pay waste charges, and maintenance funds are never locked inside utility meters.
| Wallet Category | Dedicated Purpose | Typical Debits & Credits |
|---|---|---|
| Energy Wallet | Prepaid smart electricity meter tokens. | Funded by resident → Debited when purchasing 20-digit electricity STS tokens. |
| Service Wallet | Routine estate maintenance and service levies. | Funded by resident → Debited for monthly security levies, waste disposal, and clubhouse bookings. |
| Estate Contribution | Special capital improvement levies. | Funded by resident/landlord → Debited for perimeter CCTV upgrades, road asphalt repair, and solar streetlights. |
⚡ 9. Office Emergency Power Vending
Facility Desk
When a resident visits the estate facility office to purchase electricity with cash, bank transfer, or POS, use the Emergency Power Vending desk.
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1Open Emergency Power VendingPress Ctrl + K and type "Emergency Power Vending".
-
2Select Property & Payment MethodPick the unit (e.g.
FLAT-3B). The resident name and meter number load automatically. Choose payment mode: Cash, POS/Transfer, or Energy Wallet Balance. -
3Enter Amount & Vend TokenEnter amount (e.g. ₦10,000). Click Vend Power. The 20-digit token is generated in real time, dispatched via SMS to the resident, and printed on receipt paper.
⚡ Live Power Vending & Tariff Calculator
Try It
SAMPLE STS 20-DIGIT TOKEN
5819-2049-5819-2049-5819
Calculated Units: 66.67 kWh
Estate Tariff: ₦150.00 / kWh
Estate Tariff: ₦150.00 / kWh
📱 SMS Sent to Resident:
M6 POWER TOKEN: 5819-2049-5819-2049-5819. Units: 66.67kWh (N10,000.00). Meter: 0419-8274-192.
M6 POWER TOKEN: 5819-2049-5819-2049-5819. Units: 66.67kWh (N10,000.00). Meter: 0419-8274-192.
🛡️ 10. Security Gate Terminal & Visitor Access
Security SOP
Estate security personnel use the lightweight, touch-screen Security Gate Terminal on smartphones or guardhouse tablets.
1
Scan QR Code or Type 6-Digit Code
When a visitor arrives at the estate gate, the guard scans the QR code from the visitor's WhatsApp pass or types the 6-digit access code (e.g.
482-109).2
Instant Verification (< 0.5s)
The system checks pass validity, authorizing host property, and verifies the property is not on service lockout.
3
Check In & Host Alert
The guard taps Check In. An instant notification is pushed to the resident confirming their guest has entered the estate.
🛠️ 11. Maintenance Helpdesk & Amenity Reservations
Facility Services
| Service Module | How It Works | Manager Action |
|---|---|---|
| Maintenance Tickets | Residents report plumbing, electrical, civil, or security faults with photos. | Assign artisan/technician, set target completion time, and confirm resident satisfaction rating. |
| Amenity Bookings | Residents book shared estate facilities (Clubhouse, Swimming Pool, Event Grounds, Tennis Court). | Review booking calendar to prevent date clashes, verify caution deposit, and approve access. |
📢 12. Estate Broadcasts, Polls & EXCO Elections
Governance
Digital Noticeboard
Publish estate-wide announcements, scheduled power maintenance notices, and security advisories. Dispatched instantly via push notifications and resident app banners.
Resident Association Elections
Manage transparent, tamper-proof EXCO elections. Set up candidate profiles, voting windows, and monitor verified digital ballot tallies in real time.
Community Polling
Create community opinion polls regarding estate rules, pet guidelines, speed bumps, and infrastructure development levies.
📊 13. Manager Financial Reports & EXCO Statements
Reports & Audits
Generate real-time financial statements for executive committee (EXCO) meetings and audits:
| Report Name | What It Shows | Recommended Frequency |
|---|---|---|
| M6 Wallet Balances | Snapshot of all property units and their current Energy, Service, and Estate balances. | Weekly Operations Review |
| M6 Power Transactions | Audit list of all 20-digit tokens generated, meter IDs, purchase amounts, and kilowatt-hours vended. | Weekly Utility Reconciliations |
| Outstanding Debtor Summary | Itemized list of properties with unpaid bills, overdue days, and active lockout statuses. | Monthly Financial Audit |
| Estate Consolidated Utility Summary | Total money collected vs total utility vended across the estate. | Monthly EXCO Meeting |
❓ 14. Everyday Estate Manager FAQs & Solutions
Troubleshooting
Resident says: "I signed in but my screen says 'No Property Linked'"
▾
Quick Fix (10 seconds): Open M6 App Workspace > Property, open their house/apartment unit, select the resident's name in the Resident dropdown, and click Save. Their app will immediately unlock.
Why is a resident blocked from buying power or making visitor passes?
▾
Quick Fix: Check the property's billing tab. The unit is on Service Lockout due to an unpaid overdue service charge. Once the resident settles the bill (online or at the office), the lockout lifts immediately. In an emergency, check Temporary Lockout Exemption (48 Hours) on the property document.
How do I reprint a lost electricity token for a resident?
▾
Quick Fix: Open M6 App Workspace > Power Transactions, search by the resident's meter number or unit. The 20-digit token is permanently stored and can be re-sent via SMS or printed as a duplicate receipt.
How do I reverse an incorrect billing auto-debit?
▾
Quick Fix: Navigate to M6 App Workspace > Billing > Single Property Bill, locate the erroneous invoice, click Cancel, and create a Credit Note. The resident's Service Wallet balance will be restored automatically.